Open Position: Quality Assurance Lead

Since 1975, Rapid Aid has been the leading global designer and manufacturer of hot and cold therapy products, constantly innovating as we strive to treat the world’s bumps and bruises. We work closely with major medical companies and retailers on seamless OEM solutions for private label lines, while also delivering our own full range of branded products. We manufacture for companies that specialize in healthcare, first aid, retail and much more. Our head office is in Mississauga, Ontario, and we proudly produce over 400 styles of hot and cold therapy products both in Canada and our wholly owned manufacturing facilities in China and Vietnam. In 2020, Rapid Aid expanded into Cold Chain Packaging Solutions, assisting businesses as they transport their temperature-sensitive products

Duties and Responsibilities:

  • Provide superior customer service and demonstrate a professional and positive attitude toward internal and external contacts at all times.
  • Communicate with Regulatory authorities and maintain product licenses of Rapid Aid.
  • Manage, coach, develop, and maintain Quality System to meet regulations of the countries where products are sold.
  • Ensure the efficient management of quality control data by inputting, maintaining, tracking and storing data, and producing reports.
  • Ensure professional correspondence is maintained and provided in a timely manner with customers and internal departments.
  • Provide recommendations for improving the level of quality and service from quality and regulatory perspectives.
  • Assist President to organize the regular management review and internal quality projects.
  • Maintain clear and open lines of communication between Quality Assurance and other internal departments.
  • Keep management informed as to day-to-day quality issues and relevant information.
  • Manage the recruitment and staffing of the Quality Assurance departments.
  • Work closely with the Management Team in the implementation, communication and planning of the quality system.
  • Ensure compliance with Health Canada and FDA Regulations and other Agencies as required.
  • Oversee Quality Management System, maintain documentation, and train auditors.
  • Manage, schedule and participate in the internal and external audits and inspections from regulatory authorities and customers.
  • Ensure post-marketing regulatory procedures and activities meet regulatory requirements.

Skills and Qualifications:

  • 5+ years proven work experience in Quality Assurance in a manufacturing, preferably ISO environment
  • Bachelor degree in Engineering or science and MBA is a plus.
  • Knowledge of FDA and Health Canada, CE Markings, ISO standards, Good Manufacturing Practices, and Therapeutic Products Program
  • 2 – 3 years previous management experience
  • ISO Lead Auditor training
  • Strong leadership and coaching capabilities that focus on team building and staff development
  • Excellent communication skills, both written and verbal are required
  • Good analytical, diagnostic and problem-solving skills
  • With strong time management skills, work with internal and external customers to solve problems in a timely manner in order to provide reliable, compliant systems
  • The ability to work and cooperate with others to accomplish group, and corporate goals and objectives
  • The ability to manage several projects at once while setting specific goals & timelines for completion
  • Proficient computer and data tracking skills

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